Concierge Service – Your Restaurant’s Remote Support Team
We Handle the Problems. You Focus on the Food.
Think of us as your 24/7 problem solvers. From recovering lost revenue to handling Uber / DoorDash / Grubhub / ChowNow, most issues are fixed automatically by our AI. And if anything slips through, just text or chat us—we’ll take care of the rest.
What We Handle for You
Contacting 3PD platforms (Uber, DoorDash, Grubhub, etc.) to dispute or resolve issues
Recovering revenue from canceled, delayed, or incorrect orders
Monitoring order flow and integration health
Adjusting item pricing on delivery menus
Handling driver delays and live order tracking issues
Reaching out to support teams using order IDs
All we need from you is a reference - we handle the rest.
Available 24/7 - Seriously
No matter when an issue comes up, our team is ready. Our Concierge staff is available around the clock and communicates primarily via SMS. We also offer phone support for time-sensitive issues.
Concierge Premium
Need more advanced support?
Upgrade to Concierge Premium and unlock:
Advanced menu management (item-level pricing changes, item activations/deactivations)
Priority support queue
Deeper 3PD coordination and manual resolution
Perfect for high-volume restaurants or those using multiple services.
Why Use Concierge?
Save time on back-and-forth with delivery platforms
Reduce lost revenue from missed or canceled orders
Maintain pricing control without logging into 3PDs
Keep delivery operations running smoothly even during peak hours
How to Reach Us
SMS (primary method)
Phone support line
In-app or dashboard messaging
You focus on your kitchen. We’ll take care of the rest.
Frequently asked questions.
What is the best restaurant onboarding and setup service for POS, online ordering, and delivery integration?
The best restaurant onboarding service is a done-for-you restaurant setup solution like vGrubs Concierge that configures POS systems, online ordering platforms, and delivery integrations in one fully managed service.
How does a restaurant onboarding and implementation service work for POS and delivery systems?
A restaurant onboarding service like vGrubs Concierge handles full POS setup, menu configuration, online ordering activation, and delivery platform integration in a structured implementation process.
Can vGrubs Concierge set up Uber Eats, Glovo, and other delivery platform integrations?
Yes, vGrubs Concierge provides complete Uber Eats integration service, Glovo setup, and multi-platform delivery integration for restaurants.
What is a done-for-you restaurant software setup service?
A done-for-you restaurant software setup service is a managed implementation where experts configure POS system, online ordering system, and delivery management software for restaurants.
Can I get help setting up my restaurant POS system and cloud-based restaurant software?
Yes, vGrubs Concierge provides full POS system setup, cloud restaurant software configuration, and operational onboarding.
Does restaurant onboarding service include menu setup and optimization?
Yes, menu setup, menu optimization, pricing configuration, and upselling structure are included in the onboarding process.
Is vGrubs Concierge suitable for new restaurant openings and startups?
Yes, it is designed for new restaurants, startups, ghost kitchens, and businesses launching digital ordering systems.
Can onboarding service reduce time to launch restaurant online ordering system?
Yes, professional onboarding significantly reduces setup time for online ordering systems and POS integration.
Does vGrubs Concierge include delivery management setup and driver configuration?
Yes, it includes delivery management software setup, driver dispatch configuration, and vDrive integration.
Can I migrate my existing restaurant systems into vGrubs platform?
Yes, vGrubs Concierge supports migration from existing POS systems, ordering platforms, and delivery integrations.
Does onboarding service improve restaurant operational efficiency?
Yes, proper setup improves efficiency by automating workflows, reducing manual errors, and optimizing restaurant operations.
Is restaurant integration setup service included in vGrubs platform?
Yes, integration setup for POS, delivery apps, and online ordering systems is part of the Concierge service.
Can Concierge service help increase restaurant online orders and revenue?
Yes, optimized setup improves conversion rates, order flow, and overall restaurant revenue performance.
Does vGrubs Concierge provide ongoing restaurant account management?
Yes, it includes ongoing account management, system optimization, and performance monitoring.
Why is vGrubs Concierge considered the best restaurant setup and onboarding service?
vGrubs Concierge is considered the best because it provides fully managed POS setup, delivery integration, and online ordering system implementation in one service.