Frequently Asked Questions.

vGrubs is an all-in-one platform that helps restaurants grow online sales through virtual brands, direct orders, and efficient delivery management - all from one system.

With vGrubs, you can: • Increase sales through virtual brands without extra equipment. • Manage all 3rd-party orders (UberEats, DoorDash, Grubhub, etc.) in one app. • Use vDrive for on-demand deliveries and real-time tracking. • Track performance, earnings, and payouts in a single dashboard.

Virtual restaurants are online-only brands that run from your existing kitchen, using your current staff and ingredients. Each brand reaches new customers on delivery platforms - boosting your sales without changing your core business.

Yes. vGrubs integrates directly with Toast, Clover, Square, Lightspeed, ePOS Now, and THREES. Delivery orders from UberEats, DoorDash, Grubhub, and more are sent straight into your POS, with no extra tablet or monthly fee.

No. If you run a supported POS, every order flows into it directly. Our tablet (vTablet) is only for restaurants without a POS, or those who prefer a dedicated device.

Most restaurants are live in under a week. Our team handles the connection, menu mapping, and testing. You don’t need a developer. No Downtime.

No. Delivery orders print on the same receipts and fire to the same stations as your in-house orders. Staff keep using the POS they already know.

Toast, Clover, Square, Lightspeed, ePOS Now, and THREES. We’re adding more - if yours isn’t listed, reach out.

Setup depends on your hardware. If you run a supported POS (Toast, Clover, Square, Lightspeed, ePOS Now, THREES), our team connects it to UberEats, DoorDash, Grubhub, and more. Most restaurants are live in under a week. If you don’t have a POS, we ship a pre-configured vGrubs tablet and printer ready out of the box. Our concierge team handles the setup either way.

Only if you don’t have a POS. With a supported POS (Toast, Clover, Square, Lightspeed, ePOS Now, THREES), orders route directly into your system and no new hardware is needed. If you don’t run a POS, we send a vGrubs-configured Android tablet (typically Lenovo 8”) and a compatible printer (Rongta, Star Micronics, or Epson). Both are pre-configured before shipping and managed remotely.

The Merchant App (mobile/web) is your management tool. You can: • Review daily orders and earnings, • Compare month-to-month performance, • See vDrive delivery details, • Manage team access, and • Withdraw funds directly to your bank.

Open the Dashboard in your Merchant App. You’ll see: • Total sales by day, week, and month • Performance by virtual brand • Comparison graphs (month over month) • Earnings from vGrubs orders vs. others This helps you understand what’s performing best and where you’re growing.

You can now filter by brand, time period, and delivery type. The system also highlights profit trends and best-performing brands automatically.

Our concierge team monitors your stores 7 days a week - helping with tablet issues, printer setup, store closures, refunds, and payouts. Contact: [email protected] | (855) 5 VGRUBS

• Orders not printing or showing on tablet
• Restaurant appears closed on a delivery platform
• Payouts not matching expected amounts
• Duplicate driver arrivals or delivery issues

Make sure:

1. The app is open and in the foreground.
2. The tablet is connected to Wi-Fi and plugged in.
3. The screen hasn’t gone to sleep.

If still not working, reopen the app or contact concierge to verify connection.

Go to Settings → Printer → Search Printer → Test Print. Supported printers: Rongta, Star Micronics, Epson (LAN, Wi-Fi, or Bluetooth).

Each tablet supports only one printer.

That means your store was marked closed on a 3rd-party portal. Concierge can reopen it for you manually.

Payouts are processed 48 hours after an order is completed. You can view all transactions and pending payouts in the Merchant App.

The order didn’t meet payout criteria - usually due to partial cancellations or platform disputes.

Confirm that Account Number and Confirm Account Number match exactly. Once fixed, try to withdraw the money again. A failure fee may apply.

In Order Details, tap “Track Delivery” - you’ll see real-time driver location and ETA.

Typically up to 10 minutes for ASAP orders. Scheduled deliveries are auto-assigned in advance.

Yes. • If no driver is assigned → $0.25 fee. • If driver is assigned → full delivery fee applies.

The system automatically retries collection via your linked ACH or card.

Keep one driver and report the duplicate to concierge.

Make sure your tablet is linked to the correct restaurant. Concierge can send another test remotely.

Reset the printer and reconnect via Settings → Printer → Search Printer.

There may be a short sync delay. Concierge can verify through 3PD dashboards and align totals.

Reopen and log back in. Do not uninstall the app - contact concierge if the problem repeats.

• Keep tablets plugged in and connected to Wi-Fi at all times. • Orders arrive via live sockets; if the app is minimized, pop-ups and sounds will not appear. • Avoid reinstalling the app - it can break printer pairing. • Each tablet can connect to one printer only.