Terms & Conditions.
Last Updated: June 9, 2023
These Terms and Conditions ("Agreement") govern your use of the vGrubs platform and services provided by vGrubs ("we" or "us"). By accessing or using the vGrubs platform, you agree to be bound by this Agreement. If you do not agree with any part of this Agreement, you must not use the vGrubs platform.
Agreement Between You and vGrubs
This Agreement constitutes a legal agreement between you and vGrubs regarding your use of the vGrubs platform.
The vGrubs platform connects restaurants with third-party delivery providers to facilitate the ordering and delivery of food.
Use of the vGrubs Platform
You may use the vGrubs platform only for lawful purposes and in accordance with this Agreement. You agree not to engage in any prohibited activities or misuse the platform.
Registration and Account
To use the vGrubs platform, you must register an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Intellectual Property Rights
The vGrubs platform and its content, including but not limited to text, graphics, logos, and software, are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the platform or its content without our prior written consent.
Fulfillment of Orders: You agree to fulfill orders placed through the vGrubs platform promptly and in accordance with the specified delivery times and quality standards.
Handling Orders: You are responsible for handling orders accurately and ensuring the correctness of items, quantities, and pricing. Any discrepancies or issues should be promptly reported to us.
Tablet Usage and Maintenance: You are required to use the provided tablet to manage orders and maintain its power and connectivity at all times.
Delivery Handling: You agree to ensure that food is properly packaged, labeled, and handed over to third-party delivery drivers in a timely manner.
Reporting Issues: You should promptly report any issues with orders, delivery drivers, or the vGrubs platform to us for resolution.
Packaging and Marketing Materials: For virtual restaurant delivery orders, you agree to use generic non-branded packaging and refrain from including any marketing materials in the bags that are inconsistent with the virtual brand.
Promotions and Pricing
vGrubs may run promotions and marketing campaigns that may impact your per-item pricing during such promotions.
Payment to the Restaurant
Payments for orders will be made to you via ACH transfers on a weekly basis.
Company will deduct the services fees, marketing costs, tablet/printer fees and third party fees from the payments received from the delivery platforms for orders from each applicable VR brand, and remit the remaining amount to the restaurant as payment for restaurants’s order fulfillment services. All costs and fees shall be deducted from the proceeds of the sales on the delivery platforms. Restaurant is responsible for remitting any sales taxes to the applicable government agencies within their jurisdiction. Company shall disburse the proceeds after deducting applicable costs and fees to restaurant every week.
You agree that vGrubs shall not be liable for any damages arising from the restaurant or its patrons utilizing 3rd party delivery platforms. You also agree to hold vGrubs harmless in the event of any harm caused by third-party delivery drivers. You must maintain proper business insurances.
Disruption of Service
vGrubs shall not be liable for any damages resulting from disruptions in service by third-party delivery providers.
Internet Connection Requirement
The use of the vGrubs platform requires an active and stable internet connection.
Tablet Power and Connectivity
The tablet provided by vGrubs must have continuous power supply and remain plugged in at all times.
Concierge Usage and Health Standards
You must not abuse the concierge service and should provide food to clients that adhere to all health and safety standards.
Ownership of Content and Marks
The vGrubs platform and its content, including trademarks and logos, are owned or controlled by vGrubs and protected by copyright and trademark laws.
Your Representations and Warranties
By using the vGrubs platform, you represent and warrant that you have the legal capacity to comply with this Agreement and that your use of the platform will not violate any laws or regulations.
All purchases made through the vGrubs platform are non-refundable. You can cancel your subscription at any time, and the cancellation will take effect at the end of the current paid term. Restocking fee of $50 applies for any tablet return.
Unsatisfied with Services
If you are unsatisfied with our services, please contact us at [email protected] or (US)(818)-600-7488.
You agree not to engage in any prohibited activities, including unauthorized use of the platform, automated use, harassment of others, or violation of applicable laws or regulations.
Mobile Application License
Apple and Android Devices
Reservation of Rights
We reserve the right to refuse service to any individual or restaurant for any reason or no reason, at our sole discretion.
Termination for Violation
We reserve the right to terminate or suspend the account of any user or restaurant that violates this Agreement or engages in fraudulent or unauthorized activities on the platform.
Right to Modify Terms
We reserve the right to modify these terms and conditions at any time. Any changes will be effective upon posting on the vGrubs platform. It is your responsibility to review the terms periodically for any updates.
Compliance with Laws
Restaurants using the vGrubs platform are responsible for compliance with all applicable laws, regulations, and licensing requirements related to food preparation, handling, and delivery.
We shall not be liable for any failure or delay in performing our obligations under this Agreement if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, or government regulations.
No Agency Relationship
This Agreement does not create any agency, partnership, employment, or joint venture relationship between vGrubs and restaurants. The restaurants are independent contractors and not employees or agents of vGrubs.
If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
Any failure by vGrubs to enforce any provision of this Agreement shall not be considered a waiver of that provision or any subsequent breach of it.
Please review this Agreement carefully and contact us at [email protected] if you have any questions.
Email: [email protected]
Address: 99 Wall St, Suite 5868, New York, NY 10005
Thank you for using vGrubs!