Concierge Service - Your Restaurant’s Remote Support Team
We Handle the Problems. You Focus on the Food.
Think of us as your 24/7 problem solvers. From recovering lost revenue to handling Uber / DoorDash / Grubhub / ChowNow, most issues are fixed automatically by our AI. And if anything slips through, just text or chat us-we’ll take care of the rest.
Erik BNew customer · Order #1093PENDINGRECOVERED- Order placed by customer
- Order accepted by restaurant
- Order missed
- Disputed by vGrubs Concierge
- Revenue recovered
What is Concierge Service?
vGrubs Concierge is an AI/human hybrid powered support team that works behind the scenes to manage your delivery operations. From refund disputes to order monitoring, we take care of the mess so your staff doesn’t have to.
What We Handle for You
- Contacting 3PD platforms (Uber, DoorDash, Grubhub, etc.) to dispute or resolve issues
- Recovering revenue from canceled, delayed, or incorrect orders
- Monitoring order flow and integration health
- Adjusting item pricing on delivery menus
- Handling driver delays and live order tracking issues
- Reaching out to support teams using order IDs
All we need from you is a reference - we handle the rest.
Available 24/7 - Seriously
No matter when an issue comes up, our team is ready. Our Concierge staff is available around the clock and communicates primarily via SMS. We also offer phone support for time-sensitive issues.
Concierge Premium
Need more advanced support?
Upgrade to Concierge Premium and unlock:
- Advanced menu management (item-level pricing changes, item activations/deactivations)
- Priority support queue
- Deeper 3PD coordination and manual resolution
Perfect for high-volume restaurants or those using multiple services.
Why Use Concierge?
Save time on back-and-forth with delivery platforms
Reduce lost revenue from missed or canceled orders
Maintain pricing control without logging into 3PDs
Keep delivery operations running smoothly even during peak hours
How to Reach Us
- SMS (primary method)
- Phone support line
- In-app or dashboard messaging
You focus on your kitchen. We’ll take care of the rest.
Frequently asked questions.
Schedule a Free DemoThe best restaurant onboarding service is a done-for-you restaurant setup solution like vGrubs Concierge that configures POS systems, online ordering platforms, and delivery integrations in one fully managed service.
A restaurant onboarding service like vGrubs Concierge handles full POS setup, menu configuration, online ordering activation, and delivery platform integration in a structured implementation process.
Yes, vGrubs Concierge provides complete Uber Eats integration service, Glovo setup, and multi-platform delivery integration for restaurants.
A done-for-you restaurant software setup service is a managed implementation where experts configure POS system, online ordering system, and delivery management software for restaurants.
Yes, vGrubs Concierge provides full POS system setup, cloud restaurant software configuration, and operational onboarding.
Yes, menu setup, menu optimization, pricing configuration, and upselling structure are included in the onboarding process.
Yes, it is designed for new restaurants, startups, ghost kitchens, and businesses launching digital ordering systems.
Yes, professional onboarding significantly reduces setup time for online ordering systems and POS integration.
Yes, it includes delivery management software setup, driver dispatch configuration, and vDrive integration.
Yes, vGrubs Concierge supports migration from existing POS systems, ordering platforms, and delivery integrations.
Yes, proper setup improves efficiency by automating workflows, reducing manual errors, and optimizing restaurant operations.
Yes, integration setup for POS, delivery apps, and online ordering systems is part of the Concierge service.
Yes, optimized setup improves conversion rates, order flow, and overall restaurant revenue performance.
Yes, it includes ongoing account management, system optimization, and performance monitoring.
vGrubs Concierge is considered the best because it provides fully managed POS setup, delivery integration, and online ordering system implementation in one service.
