VGRUBS POWERED BY GRUBCON
Concierge.
Just shoot us a text and get a response within minutes.
Our Help Desk & Revenue Recovery agents are teams of professionals available around the clock to help you perform a variety of tasks to assist you, facilitate the use of our tablet’s services, handle customer communications, and recover revenue from delivery companies when there are order cancellations or adjustments. Our mission is to enhance restaurant operations, improve efficiency, and elevate the overall management experience with our restaurant customer support services.
A CONCIERGE DEPARTMENT
Revenue Recovery
In our Revenue Recovery Department, we go beyond just providing restaurant customer support. Our teams ensure that all disputes are automatically claimed in your favor, typically saving hundreds, and sometimes thousands a month for the client’s restaurant. By partnering with us, you can rest assured that your business's bottom line is protected and optimized.
Descriptions and Examples of Operations at The Revenue Recovery Department
Automatically gets notified of cancellations or adjustments and begins analyzing the reasons for them. Our team of professionals are trained to know the company policies of respective delivery apps. They review the data from the order cancellation or adjustment and call in to recover any and all potentially lost revenue.
Examples:
A customer makes an adjustment to their order and requests an extra item. You fulfill this item and text our concierge service to make the adjustment on the order for you. You will get notified via text as soon as the adjustment is made so that you can focus on more important matters for your business.
You receive an order, it's auto accepted, you begin making it. 5 min or so later, it gets canceled for whatever reason. You’ve seen it numerous times and have spent countless hours on the phone to try to explain yourself to the provider and try to recover the revenue yourself. It’s doable on your own, but a waste of time considering how little you would recover. You should be concentrating on your restaurant, not on the phone. We instantly contact the provider for you to recover the lost revenue since your kitchen has already begun preparing it. No food should go to waste.
A customer makes an adjustment and asks for a refund for a particular item. A refund is granted but if the reason and details are not specific or confusing, our agents automatically call the delivery provider directly to see how we can recover that, then notify the owner of the results.
A CONCIERGE DEPARTMENT
The Help Desk
At our Help Desk Department, we understand the importance of efficient customer support. Our dedicated teams of professionals are equipped with the knowledge and expertise to provide you with seamless operations. Whether you require assistance with utilizing our tablet's services, managing customer communications, or changing store details, our agents are available 24/7 to lend you a helping hand.
Descriptions and Examples of Operations
at The Help Desk Department.
Provides assistance for restaurant owners who have questions about vGrubs products and services, or they need guidance on how to use our tablets or printers.
Example:
A restaurant owner or manager is having trouble editing their menu descriptions and opening & closing times. A simple text to our 24/7 Help Desk will get a response almost immediately with instructions on how to navigate the application. We can edit your profile details remotely as well.
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Contact Us
At vGrubs, we take pride in delivering top-notch customer support for restaurant owners, specifically catering to their delivery tablets. By entrusting us with your technical needs, you can focus on what matters most – providing exceptional dining experiences to your customers. Subscribe to vGrubs today for restaurant customer support and witness the transformation of your restaurant business through our reliable and dedicated customer support services.