How It Works - vGrubs
From Signup to More Orders. Here's How It All Comes Together
Direct POS integration, managed delivery, virtual brands. From intro call to live orders in under a week.
- STEP 1
Schedule Intro Call (Day 0-1)
Our team schedules a personalized intro call to understand your restaurant's specific needs and explain how vGrubs will integrate with your current operations.
Intro call30 minOctoberMTWTF131415161711:00 AM2:00 PM4:30 PMCall bookedWed, 2:00 PM - STEP 2
Provide Platform Access(Day 1)
Following the call, you'll sign the service agreement and share your 3PD credentials (UberEats, DoorDash, Grubhub, etc.). If you run a POS (Toast, Clover, Square, Lightspeed, ePOS Now, THREES), you give us access so we can connect it directly.
Platform access4 shared
Uber EatsShared
DoorDashShared
GrubhubSharedToast POSSharedService agreementSigned - STEP 3
Connect your POS or Ship vTablet(Day 3-5)
If you have a POS, our team wires it up directly with full menu mapping and testing. If not, we prepare and ship a pre-configured vTablet and printer. Either way, our team guides you to live.
orPOS integrationToast
Menu mappedTest ordervTablet + printerPre-configuredShipped - STEP 4
Go Live with vDrive + vOrders(Day 5-7)
Once your POS or vTablet is connected, delivery orders start flowing in from UberEats, DoorDash, Grubhub, and your vOrders website, powered by vDrive's automatic driver dispatch. Most restaurants receive their first order in under a week.
OrdersLive#48212 itemsNew$31.40#10933 items$42.75vOrders #2082 items$24.10vDriveDriver on the way - STEP 5
Launch Virtual Brands (Week 1-3)
As your business grows, you can add more virtual restaurants to your kitchen.
Your kitchen3 brands live
BurgerzLive
Pizza RomaLive
WingzLiveAdd brand
All Services Working Together
Frequently asked questions.
Schedule a Free DemovGrubs connects to the POS you already have, or ships a vTablet if you don’t, and brings every delivery app into it. It then adds your own ordering site, flat-fee delivery, virtual brands and 24/7 support, all tracked in the Merchant App.
Through an integration layer such as vGrubs: it receives each order from UberEats, DoorDash, Grubhub or your website and sends it into Toast, Clover, Square, Lightspeed, ePOS Now or THREES, where it prints and fires like an in-house order.
Dine-in orders stay on your POS as they are. vGrubs adds delivery-app and website orders to the same POS, where they print on the same receipts and fire to the same stations.
Orders arrive in your POS or on one vTablet without re-typing and print automatically, and Concierge watches over your stores 24/7: reopening stores marked closed, handling refunds and fixing integration problems.
With vOrders, orders from your own website arrive on your vTablet next to your delivery-app orders and print in the kitchen automatically.
With vDrive, each order goes to the most reliable and affordable fleet, such as Uber Direct or DoorDash Drive. A driver is usually assigned within 10 minutes for ASAP orders, and you and your customer follow the driver live.
vGrubs connects your delivery accounts to your POS once and maps your menu so every item matches. From then on it sends each order into the POS automatically.
Orders are no longer re-typed, orders on your own vOrders website cost as low as 0%, vDrive delivers for a flat fee from $3.25, and Revenue Recovery wins back payouts lost to refunds and order errors.
Each location keeps its own POS. vGrubs connects every location the same way and shows all of their orders, performance and issues on one dashboard.
In vGrubs, a price change or an item paused or switched back on reaches UberEats, DoorDash and Grubhub together instead of being made in each app, and Concierge can make those changes for you.
It shows what sells where. The vGrubs dashboard breaks sales down by day, week and month, by virtual brand and by delivery type, compares months and highlights your best-performing brands.
Ghost kitchens see every brand’s orders from every delivery app on one screen, and new virtual brands launch without extra hardware or staff.
By removing manual steps: orders go into the POS and print without re-typing, drivers are assigned automatically and disputes are filed for you, so fewer orders go wrong and staff stay with guests.
With vDrive, open the order and tap Track Delivery to see the driver’s live location and ETA, and your customer follows the same delivery through a branded tracking link.
Because it covers every step of a delivery order: integration into your POS or vTablet, your own ordering site, virtual brands, flat-fee delivery and 24/7 support, in one plan that is free until it makes you more profitable.
